ARTWORK REQUIREMENTS

Customers are required to provide us with files in the given formats- cdr,png, eps, ai, pdf, psd, , tiff, Jpeg etc. We recommend a file size of 300 DPI.

We recommend a 2 inch bleed area as in the bleed area eyelets have to be inserted, it is to ensure that images/text is not damaged by the eyelets.

PRINT READY FILES & APPROVALS

Once we receive the artwork files, we convert them to print ready files. We don’t print these files with pantone colours and we convert them to CMYK format before we print them. You may expect a slight variation in colours once these files are converted. Once we convert these files, we will send you the print ready files, further you can review and provide us with the approval to print these files.

There may be a 10-15% variance in shades of the printed material. This variance is due to difference in monitor screen resolution and printer configuration.  Such print will be considered of good quality and we will not refund or reprint in that case.

You need to ensure that you check out the print ready files for spelling, colours, layouts and etc. before providing an approval to print them over. As per our company’s policy, we would require an email approval to print these files.  Until we receive an email approval from your side, we will not print your order.

We by no means would be responsible if your order gets late due to delayed response. If we receive an approval after 12pm on print ready files, we will consider it as an order for the next day. Please confirm the delivery status Before placing an order with us.

BANNER QUALITY EXPECTATIONS

Large format printer is used for printing purposes and the printed products are expected to be viewed of more than 02 meters distance.

If you expect to have printing similar to HD photographic printing, unfortunately we will not be able to provide HD photographic printing results. On our website under the ‘Our Work’ page, we have put in pictures of printed material. You can check out these printed files and get an idea that how your printed material will look like.

Hemming and eyelets are absolutely free of cost and we are not providing any warranty for their wear and tear.

There might be a variation of 1-2 cm in the size of printed material.

DELIVERY & PACKAGING

The standard delivery timeframe is 5-6 business days.

Delivery timescale starts as to when we receive approval on print ready files and payment is made out.

Banners of having more than 5ft x 5ft size have to be folded. Folding may cause creasing and discolouring on the folded areas. Such a product will be considered to be perfectly printed and delivered product.

Please inform us before placing an order, if you want your order to be sent rolled and not folded. For special instructions there is a cost associated and we will inform you on that. We pack all orders in carton boxes of square shapes or triangle shapes. You get free delivery for orders more than £75 worth and a standard delivery of £6.99 will be charged for orders less than £75 worth.

EXPRESS SERVICE / URGENT DELIVERIES

We are providing a delivery within 24 hours on urgent orders. Depending upon the value of order, the charges associated to express delivery will vary. You will be informed on the express delivery charges before placing an order. Customers will be charged 50% additional delivery charges on express orders placed after 1:00 pm and the next day delivery is still needed.

RETURNS & REFUNDS

If you have issues with the delivered order, please inform us in writing via email within 24 hours after delivery. The 24 hours timescale starts from the time of delivery. We will not entertain your complaints after the specified timeframe.

Returns will not be accepted until the print is of low quality or have an incorrect size. Please reject the shipment if packaging or goods seem damaged.

In case, if you accept a delivery we assume that you are good with the order and do not require a return. If delivery of your order is delayed and the products are not required by you any more, please inform us immediately and request a return and also don’t accept the products at the time of delivery.

If customers require any further inspection for the replacement or the refund issue, customers will be responsible for dispatching and sending back the returned goods and the delivery cost associated to returned goods. We are only responsible for costs associated to sending out the goods to a customer’s place.

If a customer places an express order and the delivery is not made on time, we will refund £11.99 express delivery charges. In case if there is a delay in delivery due to late printing, we will refund both express service charges and express delivery charges to clients and a standard delivery of £6.99 will be applied to this order.

FRAUD & DECEPTION

We put a very strict quality control procedure in place. We take photographs of the printed and the dispatched materials. If there are found to be any fraudulent or deceptive activities, we can take strict legal measures. In connection,   all of the costs associated to fraudulent and deceptive activities will be recovered from the individuals being involved.

COPYRIGHTS & INTELLECTUAL PROPERTY

Any order we design and print is the intellectual property of AA Printers. We reserve all the right to showcase these designs and images of printed material on our website and different other websites as well for marketing purposes. These designs and images can be used for the future prospect customers as well.

If there is a case of refund, a design service of 50% of the total amount of invoice will be charged from the refunded amount to customers.

OTHERS

Our liability is limited towards any order in context to an order value.

In case if there is any issue challenged through Merchant services or Paypal, such service providers will be the final decision makers on that issue and it will not be challenged anywhere else.